To keep your production up and running at all times, it is essential that all systems and machines, including automation tools, operate reliably and with maximum efficiency. Due to quick response times and competent support staff, our 24/7 customer service resolves technical problems quickly.
With the Service Level Agreement Automation and yearly maintenance, the reliability of your PC or server infrastructure will be increased. This benefit, combined with a higher transparency of your production process through Bühler Insights Replay digital service, ensures that the downtimes of your equipment are reduced to an absolute minimum.
Have a look at our modules to find the one that best meets your needs.
Always there for you
If your production faces an unplanned stop, every minute counts to bring it back to operation. This is why Bühler automation experts are on hand. No matter the cause of the problem – electrical, mechanical, software or operation – our experts will support you with following features:
Maintain your automation infrastructure
The plant control system is the heart of your production. That means it is the key to keeping the process running and having the right output. With PC Care, Bühler automation experts analyze and diagnose the system annually to achieve the best possible performance and avoid any nasty surprises. In addition to that, security experts assume that industrial production plants will be targeted by an increasing number of viruses like WannaCry or Petya. These can cause a lot of downtime and data loss. The first step to prevent a system from being affected, is having an up-to-date antivirus software. To care for your automation system, Bühler provides different system care modules:
Ensuring the best system performance
Upgrade your manufacturing execution system to the latest Bühler development level, benefit from improvements of the Mercury MES and avoid expensive retrofitting costs. Keep your system at the latest level of technology by choosing:
Infrastructure upgrade:
Mercury MES upgrade:
Database structure upgrade
Digital services
A media player for your production history: Bühler Insights Replay allows you to review past production data in a comfortable, visual way. With this functionality you receive powerful documentation, increased understanding and faster diagnosis of your process. By using this information, uptime can be maximized and processes optimized. Ultimately this allows for partially unmanned production by using the web application to observe the production from home or wherever you are.
Digital services
Error and downtime analysis (EDA) will be available on Bühler Insights, a central platform for Bühler's digital services. There, data is collected, analyzed and transformed into valuable information about your operation. You have all the information at your fingertips and customized to your needs. Predictive services and machine learning modules will help to improve the quality and efficiency of your plants even more.
Our services and training are designed to keep you up to date on products and technologies, giving you the confidence and experience you need.
